Done-For-You Reputation Management
Your next customer is judging your business before they ever call.
ReviewFixed builds, manages and protects your Google Business Profile — so every star rating, every reply, and every search result works to bring you more calls, bookings and enquiries.
Why It Matters
Reviews aren't feedback. They're your storefront.
93% of consumers say online reviews influence their purchasing decisions, and most people judge a local business's Google profile before they ever visit the website. A weak profile doesn't just look bad — it actively costs you enquiries, every single week.
The Problem
Most local businesses lose customers without ever knowing it.
Nobody complains directly anymore. They just check your profile, see something they don't like, and quietly call your competitor instead.
Stale reviews
A profile with nothing new in six months reads as a business that's gone quiet — or gone under.
Low review volume
Three reviews next to a competitor's three hundred is an instant credibility gap, regardless of your rating.
No responses
An unanswered review, positive or negative, tells every future customer that nobody's paying attention.
Unmanaged negativity
Left alone, one bad review sits at the top of your profile for months, doing damage every single day.
"We didn't lose that contract to a better plumber. We lost it to a plumber with more stars."
What We Do
Four disciplines. One reputation, fully managed.
No bolt-ons, no upsell ladder. Every plan is built around the same four pillars that actually move the needle on trust and enquiries.
Review Monitoring →
We watch every review the moment it lands — across Google and the platforms that matter to your industry — so nothing sits unseen or unanswered.
Professional Review Responses →
Every review gets a considered, on-brand reply written in your voice — turning praise into proof and complaints into evidence of good service.
Review Generation Systems →
A simple, automated system that asks happy customers for a review at exactly the right moment — no awkward conversations, no chasing.
Monthly Reputation Reporting →
A clear, jargon-free report every month showing your rating trend, review volume, response times, and what we're doing next.
How We Work
A straightforward process, run for you end to end.
You don't need to learn reputation management. You need it handled. Here's exactly what happens after you book your audit.
We assess where you stand today
We pull a full picture of your current Google Business Profile — rating trend, review velocity, unanswered reviews, competitor comparison, and the quickest wins available. You'll see exactly what's costing you enquiries.
Delivered within 48 hoursWe set up your review generation system
We connect a simple request flow to your existing customer touchpoints — invoices, bookings, follow-ups — so every satisfied customer is invited to leave a review at the moment they're most likely to say yes.
Live within 5 working daysWe handle every review, every week
Your dedicated account manager monitors incoming reviews daily and responds professionally in your voice within 72 hours — protecting your rating and showing every future customer that you're paying attention.
Ongoing, hands-off for youYou see the impact, every month
A plain-English report lands in your inbox showing rating movement, new reviews, response times, and recommended next steps — so you always know exactly what your reputation is doing for the business.
Sent on the 1st of each monthInvestment
Straightforward pricing. No contracts, no surprises.
Every plan includes monitoring, responses and reporting. Choose the level of review generation that matches your ambition.
For businesses that need consistent monitoring and professional replies.
- Daily review monitoring
- Professional responses to all reviews
- Monthly reputation report
- Email support
Our most-recommended plan — built to actively grow your review volume.
- Everything in Starter
- Automated review generation system
- Dedicated account manager
- Competitor rating benchmarking
- Priority 24-hour response time
For multi-location businesses that want to lead their local market outright.
- Everything in Growth
- Up to 3 locations covered
- Quarterly strategy call
- Negative review recovery protocol
- Direct line to your account manager
Questions
What local business owners ask us.
No. We never write, buy, or incentivise fake reviews — it breaches Google's policies and can get a profile suspended. We build systems that make it easy for your real, satisfied customers to leave genuine reviews, and we make sure every one gets a professional response.
We respond calmly and professionally within 72 hours, following a de-escalation approach designed to resolve the issue publicly and show future customers you handle problems well. On Growth and Authority plans, we also run our negative review recovery protocol, which includes a private outreach step where appropriate.
Your review generation system typically goes live within 5 working days. Most clients see a meaningful increase in review volume within the first month, and a clear ratings improvement within 60–90 days — you'll track it all in your monthly report.
No. All our plans run month to month. We earn your business every month through results, not through a contract that ties you in.
Our roots are in South East London, Kent and Essex, and that's where most of our clients are based — but the service is fully remote-capable, and we work with local businesses across the wider UK.
A dedicated member of your account team, briefed on your tone of voice, services and any sensitive situations to be aware of. Every reply is written to sound like you, not like a template.